- All major credit cards are accepted through secure payment processor.
- Returns are accepted within 30 days of purchase (Terms and Conditions applied, buyer pays return postage).
- All items must be returned in original condition.
- Contact us via the messaging service before returning an item: our team will check the transaction and approve the return first.
Once the return is approved:
- Package the product up in its original packaging.
- On the address label include your name (this helps us process your return efficiently)
- Send a message using the contact form or an email to firstname.lastname@example.org, giving delivery method (Royal Mail etc) and proof of delivery or tracking details
- Send to: RBHJ B20 Langland Park West, Newport, NP19 4ED, United Kingdom
- Free shipping to most UK addresses!
- To make things easy, shipping is included in our prices: The price you see covers the cost of delivery (less accessible UK locations may require shipping charges).
- We use Royal Mail and DPD. Special services such as Signed or Next Day Delivery can be chosen at checkout, and there is a charge for these.
- Items will be shipped within 1 business day of received payment.
- Follow this link (and enter your tracking number) to track your Royal Mail parcels, and this one to track DPD parcels
If your item does not arrive within the expected time-frame:
If you are not at home Royal Mail and DPD will usually leave card.
- If no card has been left, double check with your postman to see if it has been left with a neighbour, or in a shed etc.
- Contact your sorting office/ DPD hub as often parcel are waiting there.
- If these queries are unsuccessful make contact with us and we will be happy to assist you with your query.