FAQs

Frequently Asked Questions!

  • What Payment methods do you accept? – We accept all Major Credit Cards through our Secure Payment Processor.
  • What is your Returns Policy? –
    • Returns are accepted within 30 days of purchase (Terms and Conditions applied, buyer pays return postage).
    • All items must be returned in original condition.
    • Contact us via the messaging service or our email (rbhjosephltd@gmail.com) before returning an item: our team will check the transaction and approve the return first.
    • Once your Return has been approved, do the following; Package the Product up in its original Packaging. On the Label make sure it includes the full name you used when ordering the product (This will help us process your return efficiently). After this send a message using our contact form or email (rbhjosephltd@gmail.com) giving us information on the delivery method (Royal Mail etc) and proof of delivery or tracking details. Then send the product package to our address: RBHJ B20 Langland Park West, Newport, NP19 4ED, United Kingdom.
  • What is your Shipping Policy? –
    • We do Free shipping to most UK addresses!
    • To make things easy, shipping is included in our prices. The price you see cover the cost of delivery (less accessible UK Locations may require shipping Charges).
    • We use Royal Mail and DPD. Special services such as Signed or Next Day Delivery Can be chosen at Checkout, and there is a charge for these.
    • Items will be shipped within 1 Business Day of received Payment.
    • Follow these links (and enter your tracking number) To track your Royal Mail Parcels, and this one to track DPD Parcels.

      IF YOUR ITEM DOES NOT ARRIVE WITHIN THE EXPECTED TIME FRAME:
      If you are at home Royal Mail and DPD will usually leave a card through your post box.
    • If no card has been left, double-check with your postman to see if it has been left with a neighbour, in a shed, etc.
    • Contact your sorting office/ DPD hub as often parcels are waiting there.
    • If these queries are unsuccessful make contact with us and we will be happy to assist you with your query.